This section presents selected UX research projects that I have designed, conducted, and led from incubation to insight delivery, across academia and industry. Each project has led to tech prototypes, design innovations, news coverages, talks at major conferences and publications.
Improving Non-Native Speakers’ Participation with an Automatic Agent
AI agent increased participation of Non-Native speakers by 40% of all words spoken;
Insights led to news coverage, talk in ACM conference, publication and podcast.
Facilitating Informal Communication with BlendZoom
Exploratory interview study led to a novel prototype integrating “permeable spaces” to video conferencing platforms.
Understanding User Needs and Innovating Hybrid Meeting Technologies
Field studies & interviews led to innovative insights shaping product strategies.